Sale
Frequently asked questions
How long does shipping take, and how much does it cost?
We process all orders within 2-5 business days. Once shipped, delivery times depend on your selected method:
Standard Shipping: 7-15 business days — **5** (FREE on orders over50)
Express Shipping: 5-10 business days — $15
You'll receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking to update. Delivery times are estimates and may vary due to customs or carrier delays.
Can I return my lamp if I change my mind?
Due to the nature of electronic lighting products, all sales are final. We do not accept returns for change of mind, wrong color/size selection, or if you no longer want the item.
However, if your item arrives damaged or defective, please contact us within 7 days of delivery at supportvelunexa@gmail.com with:
Your order number
Clear photos and/or video showing the damage
We will offer a replacement or partial refund at our discretion. Exchanges for defective items are available within 30 days. Return shipping costs are the customer's responsibility.
My lamp arrived broken / not working. What should I do?
A: We're sorry to hear that! Please email us at supportvelunexa@gmail.com within 7 days of delivery with:
1.
Your order number
2.
Clear photos of the damaged item and packaging
3.
A short video showing the defect (if applicable)
Our team will review your request within 24-48 hours and provide next steps. Approved claims will receive either a replacement (we cover replacement shipping) or a partial refund within 7-10 business days.
How do I track my order? Will I pay customs duties?
Once your order ships, a tracking number will be sent to your email. You can track your package on our website or directly on the carrier's website.
For international orders: Your package may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the customer's responsibility and are not included in the product or shipping price.
Velunexa is not responsible for delays caused by customs clearance, weather, or third-party carrier issues.
Is my personal information safe when I order?
A: Absolutely. We collect only the information necessary to fulfill your order — your name, email, phone, shipping address, and billing address. All payment information is processed securely by Shopify and PayPal; we do not store your card details.
We never sell or rent your personal information. Your data is shared only with shipping carriers and payment processors to complete your order. You can opt out of marketing emails at any time.
For privacy-related questions, contact us at supportvelunexa@gmail.com.